Terms of service.

Last Updated: 27 June 2025

1. Acceptance of Terms

By downloading, accessing, or using SQUAD (the "Service"), you agree to be bound by these Terms of Service ("Terms"). The Service is operated by the SQUAD team ("we," "us," or "our").

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.

2. Description of Service

SQUAD is a family safety platform consisting of:

  • Child Application: A social platform designed for children with built-in safety features

  • Parent Application: Parental controls and monitoring tools

The Service uses AI-powered content moderation to ensure child safety and prevent exposure to harmful content.

3. Eligibility and Account Requirements

3.1 Age Requirements

  • Children: Must be under 18 and have verified parental consent to use the child application

  • Parents/Guardians: Must be 18 or older to create parent accounts and provide consent for minor children

3.2 Parental Consent

  • Children require explicit parental consent before creating accounts

  • Parents must verify their age range and relationship to the child

  • Parents are responsible for their child's use of the Service

3.3 Account Security

  • You are responsible for maintaining the confidentiality of your account credentials

  • You must notify us immediately of any unauthorized use of your account

  • You may not share accounts or allow others to use your account

4. Acceptable Use Policy

4.1 Permitted Uses

The Service may be used for:

  • Age-appropriate social interaction and content sharing

  • Educational and creative activities

  • Communication under parental supervision

4.2 Prohibited Activities

Users may NOT:

  • Upload, share, or transmit harmful, illegal, or inappropriate content

  • Engage in bullying, harassment, or intimidation

  • Attempt to contact or meet users in person without parental consent

  • Share personal information (addresses, phone numbers, school names)

  • Circumvent or attempt to disable safety features or parental controls

  • Use the Service for commercial purposes without permission

  • Impersonate others or create fake accounts

  • Upload content that violates intellectual property rights

  • Attempt to hack, disrupt, or damage the Service

4.3 Content Guidelines

All content must be:

  • Age-appropriate and family-friendly

  • Free from violence, sexual content, or drug references

  • Respectful and kind to other users

  • Compliant with copyright and intellectual property laws

5. Content Moderation and Safety

5.1 Automated Moderation

  • All content is automatically scanned using AI moderation technology

  • Inappropriate content will be automatically blocked or flagged for review

  • Repeated violations may result in account restrictions or termination

5.2 Human Review

  • Flagged content may be reviewed by human moderators

  • We reserve the right to remove any content that violates these Terms

  • Users can appeal moderation decisions through our support system

5.3 Reporting

  • Users and parents can report concerning content or behavior

  • We will investigate all reports and take appropriate action

  • Emergency situations will be escalated to appropriate authorities

6. Parental Controls and Monitoring

6.1 Parent Rights

Parents have the right to:

  • Monitor their child's activity on the Service

  • Set usage limits and restrictions

  • Disable their child's account at any time

  • Receive notifications about their child's activity

6.2 Data Access

  • Parents can access all data associated with their child's account

  • Children's data will not be shared with third parties for advertising

  • Parents will be notified of any data breaches affecting their child's account

7. Subscription and Payment Terms

7.1 Subscription Plans

  • Children can use SQUAD free of charge

  • Parental control features require a paid subscription

  • Subscription fees are charged monthly or annually as selected

7.2 Payment and Billing

  • Payment is processed by third-party payment processors

  • Subscriptions automatically renew unless cancelled

  • Refunds are provided according to our refund policy

  • Price changes will be communicated with 30 days' notice

7.3 Cancellation

  • You may cancel your subscription at any time

  • Cancellation takes effect at the end of the current billing period

  • No refunds for partial periods unless required by law

8. Intellectual Property

8.1 Service Content

  • The Service and its content are protected by copyright and other intellectual property laws

  • You may not reproduce, distribute, or create derivative works without permission

8.2 User Content

  • You retain ownership of content you create and share

  • By using the Service, you grant us a license to host, display, and moderate your content

  • You represent that you have the right to share any content you upload

8.3 Copyright Infringement

  • We respect intellectual property rights and will remove infringing content

  • Repeat copyright infringers will have their accounts terminated

  • To report copyright infringement, contact copyright@squadapp.org.uk

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Disclaimers and Limitations

10.1 Service Availability

  • The Service is provided "as is" without warranties of any kind

  • We do not guarantee uninterrupted or error-free service

  • We may suspend or terminate the Service for maintenance or other reasons

10.2 Safety Limitations

  • While we implement extensive safety measures, no system is perfect

  • Parents remain responsible for supervising their children's online activities

  • We cannot guarantee prevention of all inappropriate content or interactions

10.3 Limitation of Liability

To the maximum extent permitted by law:

  • Our liability is limited to the amount paid for the Service in the past 12 months

  • We are not liable for indirect, incidental, or consequential damages

11. Termination

11.1 Termination by You

  • You may terminate your account at any time by contacting support

  • Upon termination, your right to use the Service ends immediately

  • Some provisions of these Terms survive termination

11.2 Termination by Us

We may terminate or suspend accounts for:

  • Violation of these Terms

  • Illegal activity

  • Safety concerns

  • Extended periods of inactivity

11.3 Effect of Termination

  • Access to the Service will be disabled

  • User content may be deleted (subject to legal retention requirements)

  • Outstanding fees remain due

12. Changes to Terms

  • We may update these Terms periodically

  • Material changes will be communicated via email or in-app notification

  • Continued use of the Service after changes constitutes acceptance

  • If you disagree with changes, you may terminate your account

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by English law, without regard to conflict of law principles.

13.2 Dispute Process

Before pursuing legal action, we encourage users to:

  1. Contact our support team to resolve issues

  2. Participate in good faith discussions

  3. Consider mediation if direct resolution fails

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us.

14.2 Severability

If any provision is found unenforceable, the remaining provisions continue in effect.

14.3 No Waiver

Our failure to enforce any provision does not waive our right to enforce it later.

14.4 Assignment

You may not assign these Terms. We may assign our rights and obligations to any party.

15. Contact Information

General Support and Concerns: founders@squadapp.org.uk Copyright Issues: copyright@squadapp.org.uk

These Terms of Service are designed to protect both users and the Service while ensuring a safe environment for children. We are committed to maintaining a platform that priorities child safety above all else.